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You might need to check where you are logging in to. If you bought admittance tickets, pre-booked car parks or programmes you need to login to our ticketing partner website using the "Tickets" button in the menu.

Then you can login using the details you created when you purchased your tickets

We use ticket scanners which can scan the ticket barcode on almost all mobile phone screens. We do recommend printing tickets to avoid any issues with mobile phone signals once you reach the ticket scanning point.

For tickets based in the grandstand we have a ticket collection point outside the main reception, usually in a small marquee.

For tickets based on the south stand, the tickets can be collected from the small ticket kiosk next to the south stand entrance.

Generally the simplest thing to do is to move your seats to somewhere where you can be seated together. We can do this for you at the box office before an event.

Of course, you have 3 options of what you would like to do.

• Re-use your ticket for the same event. Events are almost always postponed to a new date, rather than entirely cancelled. You will be informed of the new date for the event, if you would like to attend on the new date, then you don't need to do anything. Just keep hold of your tickets and they will work on the new date for the event
• Swap your ticket for a different event. You have up to 1 year to swap your ticket for a different event, essentially you can use the face value of the ticket to purchase tickets for a different event. To do this, you can either contact us or visit the box office before any event.
• Refund. If you would simply prefer to have your money back, just contact us. The best method is to complete the form and we will process the refund as soon as possible. Please note that the box office can't process refunds before an event.
  

Yes, there are accessible areas for wheelchair users in all of our stands. For the grandstand and south stand these areas are at each end of the stand. So there's an accessible platform on each corner of the track. To book these areas, please call us using the details of the contact us page.

Yes, there are some limitations on this as the seat you would like to move to needs to be available on all future events. Contact us and we will do our best to help.

The ticket office is open from 90 minutes before the event start time until 30 minutes after the event has started.

Generally no. On-site catering is available in all areas during the racing. If you have special dietary requirements please contact us.

No, dogs are not permitted however guide dogs are permitted. For any other service animals, please contact us before visiting.

Mobile phones and compact cameras are permitted. However larger DLSR cameras are not permitted. If you're a photographer, please contact us using the press email address on the contact us page prior to an event.

This is a difference in the physical seats themselves. The standard grandstand seats are plastic where as the premium ones have a layer of padding on them

Yes, there are accessible areas for wheelchair users in all of our stands. For the grandstand and south stand these areas are at each end of the stand. So there's an accessible platform on each corner of the track. To book these areas, please call us using the details of the contact us page.

Cheering on your team is always encouraged, but out of respect for our neighbours, airhorns are not permitted in the stadium.

As good as they look, no. They are classed as fireworks and we are legally required to treat them as such. They can't be safely used in enclosed environments or in crowds of people.

 Yes, although it is limited. Please see the parking page for more information

The stadium is very close to a major arterial road in and out of Manchester which which provides many options to travelling visitors. Check here to plan your journey: https://tfgm.com/plan-a-journey

The closest hotel to the stadium is the Diamond Lodge, which is a very short walk from the stadium. https://www.diamondlodge.co.uk

There are many accommodation options close to the stadium and in Manchester in general.